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Study Total Quality Management MBA Subject



STUDY - TOTAL QUALITY MANAGEMENT



Objective:
To introduce the students to the basic concepts of total quality management and how the focus of TQM has become so important for all companies in recent times.

STUDY - Introduction:

Concept of quality, Definition, Dimensions of quality, Evolution of TQM, Components of TQM, Developing quality Culture.

STUDY - Customer Focus and Satisfaction:

Meeting Customer needs and Expectations, Translating customer needs into requirements (Kano Model) using customer complaints.

STUDY - Philosophy of TQM:

Philosophies of Deming, Crosby, Juran and Taguchi, PDSA Cycle, Costs of Quality, Measuring quality costs, Criteria for Malcom Balridge Quality Award.

STUDY - Pre-requisite for TQM:

Quality Orientation, Leadership, Employee Involvement, Role of ISO9000 QMS , Organizing for quality.

STUDY - SQC/SPC Techniques:

Control charts for variables and attributes, Acceptance sampling, Process Capability studies, Six Sigma approaches, seven tools of SQC.

STUDY - Quality Function Deployment (QFD):

Building a house of Quality, Voice of Customers, applications of QFD.

STUDY - Quality by Design:

Production and product development tools, Taguchi methods, Design of Experiments, Orthogonal Arrays.

STUDY - Bench Marking:

Evolution, Process of benchmarking, Understanding current performance, Types of Benchmarking, issues in Benchmarking.

STUDY - Tools of TQM:

Management Tools, Design review, Pokayoke, Force field analysis, FMEA, FTA, DRM and 5S Principles.

STUDY - Strategic Quality Management:

Principles of Quality Management, Linking with strategic quality management process, TQM Implementation, Continual improvement/Kaizen Program, quality circles , roles of BPR.









MBA Operations Subjects


Logistics Management
Total Quality Management
Material Management
Operations Research
Production Planning and Control
Supply chain management MBA PGDM Operations

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Page Description: Total Quality Management MBA Subject, MBA Total Quality Management, Class MBA Subject, Post Graduate Degree in management MBA Subject