2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper for exam preparation. Question paper for 2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper, 2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper. SiteMap
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2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper

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2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper

MANAGEMENT PROGRAMME
Term-End Examination

June, 2005

MS2 : Pre-Revised: MANAGING MEN
Revised : MANAGEMENT OF HUMAN RESOURCES

Time: 3 hours
Maximum Marks: 100
(Weightage 70%)

Note :There are two Sections A and B. Section A has two sets. Set I is meant for students who have registered prior to January, 2005 i.e. upto June, 2004. Set II is meant for students who have registered from January, 2005 and onwards. Attempt any four questions from Section A. All questions carry 15 marks each. Section B is compulsory for all and carries 40 marks.
SECTION A

(Set I)

1. Define personnel management. Briefly discuss the major functions and operations of personnel management. (20)

2. Explain the purpose and types of interview in the organizational context, and discuss their limitations. (20)

3. Describe any twro methods of performance appraisal. Compare their advantages and disadvantages. (20)

4. Briefly outline the features of a grievance handling procedure and the steps involved in it. Cite a suitable case study to support your answer. (20)

5. Write short notes on any three of the following :
(a) Induction
(b) Evaluation of training programme
(c) Maslow's need hierarchy theory
(d) Principles of salary formulation
(e) Suspension and dismissal

SECTION A

(Set II)

1. Trace the evolution of Human Resource Management, Discuss the strategic and political perspectives of HRM. (20)

2. Why is human resource planning important ? Discuss the process of human resource planning. (20)

3. Discuss the competency approach to job analysis. Briefly describe any two methods of competency mapping. (20)

4. Discuss training need evaluation and describe various training evaluation techniques. (20)

5. Write short notes on any three of the following : (20)
(a) Performance coaching
(b) Human Resource Information System
(c) Fringe benefits
(d) Industrial democracy
(e) Outsourcing

SECTION B

6. Please read the following two cases and answer the questions given at the end of each. (40)

(A) Case Study

Mr. Ramchandran is the Chief Executive of ABC Limited Recently, it was decided by the Board of Directors that it would be profitable for the corporation to set up a separate Marketing Department. Mr. Ramchandran has been directed to pick up a person who he feels is capable of heading the department. and then putting this person in charge of getting the department on its feet. After considering a number of good men Mr. Ramchandran has narrowed the field down to two possible choices : Rajesh Mehta and Pramod Kumar.

Rajesh Mehta has a good track record with the company. He was hired eight years ago, and through the years he has shown a good deal of drive and initiative in all of his endeavours. He is an aggressive young man, and has received the nickname of 'go-getter' in his department. Although Mehta seems to be more concerned at times with ends rather than means, 'he is very efficient and is considered a good leader by those who work under hm. As one worker stated. "Although he can get rough with you at times, you always know where you stand with him, and when you have done a good job, he lets you know it." Mehta is also credited with accepting full responsibility, in all cases, and making quick decisions when action is called for.

Pramod Kumar has been with the company for eleven years. He is well liked by all in his department, and his work is ,first rate. Kumar's leadership style differs from Mehta's in that Kumar is not as aggressive and quick to act as Mehta. Before Kumar makes a decision, he generally consults others who he feels can contribute further information on a given subject. This often includes those who work under him. Those who work under Kumar consider him a good leader, and state that the atmosphere of participation produced by Kumar really encourages their utmost individual output while on the job. This can be seen by the production increase which soon occurred when Kumar became the head of his work-force.

Questions :

(a) If you were Mr Ramchandran whom would you select as the head of the Marketing Deptt. ? why ?

(b) Will you give any weightage to the length of service in the organisation ? Why ?

(B) Case Study

Raghav Chemicals Ltd. has planned for computerisation of nearly 50 per cent of the production operations and control. It has taken care of all resources in the computerisation plan including human resources. The present inventory of human resources and future requirements of the production department were specified as given hereunder.

Category of Human Resources Present Inventory Requirements after
Computerisation Surplus
Chemical engineers
(Operation) 15 8 7
Chemical engineers
(Maintenance and control) 10 6 4
Mechanical engineers
(Maintenance) 2 2 0
Supervisors 10 2 8
Operators 30 10 20
Quality controllers 5 1 4
72 29 43

The human resource planners suggested the redeployment of chemical engineers in their newly started sister concern, i.e., Laxman Paper Mills Ltd., and retrench surplus of employees of all other categories. They also recommended to the management that there was no need for further recruitment or for ary other action plan.

The computerisation was over by the end of 1998. When the management wanted to start the production on the newly computerised process, it was shocked to note that not many employees in the production department were suitable to the new jobs and the information supplied by the human resource planners in this regard did not match with the reality.

Questions :

(a) ldentify the problem in this case.

(b) To what extent are the human resource planners responsible for the present state of affairs ?

(c) What should the management do now to deal with the problem taking into account both the short-term and long term perspective ?



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2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper for exam preparation. Question paper for 2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper, 2005 Indira Gandhi National Open University IGNOU M B A Business Administration MS2 Pre Revised MANAGING MEN Question paper