2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper for exam preparation. Question paper for 2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper, 2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper. SiteMap
K2Questions Logo


2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper

University Question Papers
2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper
END-TERM EXAMINATION
SIXTH SEMESTER [BHMCT] - MAY 2005
Paper Code: BHCT 302 Subject: Room Division Management


Time : 3 Hours Maximum Marks : 75
Note: Attempt any five questions. All questions carry equal marks.

Q.1 "Safety and Security in hotels is important". Discuss this statement.
What measures should be followed for its effective use.

Q.2 Write short notes on the following:
(a) Staff Training
(b) Staff Incentive
(c) Staff Selection


Q.3 "Rooms are more perishable than Food". Do you agree with this
statement? Discuss. How do you ensure maximum occupancy in a
hotel?


Q.4 What is the difference between "Cooperation" and "Coordination"?
Explain the important areas of coordination in a large hotel.


Q.5 Enlist atleas t four situations under which a hotel is liable towards guest
valuables. Discuss two methods of accepting guest valuables for safe
keeping in a good hotel.


Q.6 How would you handle the following:
(a) Death of a guest in a hotel
(b) Theft of guest property by a staff
(c) Damage to Hotel Property by a guest


Q.7 Explain the different types of "Training Programmes" that should be
followed for employees of different levels in a large hotel.


Q.8 How do you measure "Customer Satisfaction"? What steps should be
taken by the management of a hotel to ensure proper customer
satisfaction.


About us | SiteMap | Terms of use | Privacy Policy | Disclaimer | Contact us | ©2010 K2Questions.com

2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper for exam preparation. Question paper for 2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper, 2005 Guru Gobind Singh Indraprastha University B Sc Hotel Management Tourism Room Division Management Question paper